Help/Privacy

Frequently Asked Questions

If you think you haven't found an answer here, send us your question. Our customer service responds to all inquiries.

We created this email service back in 1999. Yes, we didn't even have Gmail back then. :) We would have liked a solution that meets all our needs, contains all the services that are necessary and useful for a comfortable correspondence interface. In several professional tests, we won the words of appreciation from the jury, such as PC Magazin or CHIP Magazin. From the beginning, in addition to the web based management of mail, we supported working with email programs, and as soon as mobile phones appeared, we provided access to these devices as well.
Memorable email address. We provide secure mail traffic for both sending and receiving. We use multi factor (2FA) and several types of login for even stronger protection of personal data. The footer of letters can be customized with the signature editor. And what you can't find anywhere else: you can choose from several user interfaces.
With some limitations, it can even be used for free. Except for our free service, we do not have mandatory advertisements, we do not deliver data, statistics, profile analyzes to companies that are very willing to pay for it. (Not even in the free package!) We only provide the mail service, we try to do our best against the arrival of spam and viruses, as a countermeasure we charge a fee from our users. Less than other providers.
If you want to read your emails with a mobile client (not supported in Freemium plan), you need to set up your account settings:

IMAP access
User name: full email address
Password: your registered password
Incoming mail server: imap.postino.net
Port: 143
Connection Encryption: STARTTLS
Encryption Type: normal password

POP3 access
User name: full email address
Password: your registered password
Incoming mail server: pop3.postino.net
Port: 995
Connection Encryption: STARTTLS
Encryption Type: normal password

SMTP access
User name: full email address
Password: registered password
Outgoing mail server: smtp.postino.net
Port: 587
Connection Encryption: STARTTLS
Encryption Type: normal password

Desktop applications (Outlook, Thunderbird, etc.) require the same parameters.
You get to the internal interface of the webmail after logging in. For this, enter your username in the login field (this is the part before the @ in the e-mail address). You don't have to enter the full email address, but you can use it if it's easier to remember. After that, in the password field, enter the secret password set during registration for the e-mail address. After entering the password, you can also enter by pressing the ENTER button, you do not need to click the entry button with the mouse.
The secondary email address provided during registration is suitable for sending a letter with help if you forget your password. We check the availability of this alternative email address after registration and after changing the address. If the system displays an error, your account is probably inactive or you do not have a valid secondary email address. In this case, contact us via the Contact page.
When login, after entering the password, we can send a security code if you enable it in the settings. This process is called two-step authentication. With two-step authentication, you can protect your subscription from unauthorized access. The method of identification can be a secondary identifier sent to a mobile application or another email address, which must be entered into the system after logging in. The most popular mobile applications for this are free and very easy to use. We recommend that you choose one of the recommended applications below depending on your phone's system (Apple, Android). After logging in, you can find the 2FA settings in the Enable two-step authentication submenu in the Settings menu.
Internal pages do not work well if ad blockers are turned on in your browser. The service does not have to be turned off completely, but it must be allowed to make an exception for the name postino.net. If you use AdBlock, click on the red hand in the upper right corner of your browser. In the drop-down window, select the menu item "Don't run on pages on this domain". In the case of AdGuard, simply click on the small green tick in the middle of the drop-down window, thereby enabling the appearance of advertisements for both programs.
To change your password, you must log in and initiate the password change by clicking on the Password menu item via the Settings menu.
You can use several types of mail interfaces. Click on the User Interface menu item in the Settings menu. In the Appearance section of the window that appears, you can see the available interfaces listed. Try them all! You will definitely like one.
You can find this as follows. Click the Settings menu, Go to the Identifiers menu item, then to your email address. In the window that appears, you can enable the use of the signature on the one hand. We will then immediately provide you with a pre-edited sample that you can modify to your liking. To do this, click the Open Editor button. Don't forget to finalize your signature by clicking the Save button at the end of editing.
You can correct or clarify the data provided during registration. Find the Settings menu item and click on the Personal data menu item to access the form. You can also initiate the deletion of your account here.
For full use of the mail system in Windows systems, Firefox, Opera or Chrome browsers use. If the default browser for Windows systems is not available, it can be downloaded here: Microsoft Edge. The Safari browser on Apple devices, and Firefox on the Linux operating system. The use of default browsers on mobile devices is also supported.
If you find that you cannot send mail from your account, or that your mail does not arrive, we recommend the following: Change your password! Don't send hundreds of emails at once. (organization of class meetings, weddings, etc.) You can send the invitations in 2-3 emails in one minute, which is preferred by partner email systems. Change your password! Yes, we've said this once, but we can't help emphasizing it. Many times the reason for the restriction is that your account password has somehow been guessed and used to send spam. The Winnie the Pooh2020 password is technically correct, but it can be guessed relatively quickly.
In case of a problem, comment, or suggestion, you can make a report on the contact form. This is available by clicking on this link: Contact.
After maintenance days - this is the experience - we always receive a larger number of letters to the customer service. Please be patient, we will reply to everyone. This may take 2-3 days. We will also say here: if you have not specified an email address that you can read and where we can reply, then we cannot do anything with your request.

Security at the entrance

Use two-step authentication to enter! These are just some of the applications we work with, you can choose from dozens of others. Download one of them to your ANDROID phone!

Lastpass

Google Play

Scan this QR code

with your smartphone

Twilio

Google Play

Scan this QR code

with your smartphone

Scan this QR code

with your smartphone

Security on your iPhone and iPad devices as well

Download one of these for your iOS-based phone or choose another! The keyword to search for is 2FA.

Lastpass

App Store

Scan this QR code

with your smartphone

Twilio

App Store

Scan this QR code

with your smartphone

2FA

App Store

Scan this QR code

with your smartphone

Terms of use, privacy

Scope of the policy

This regulation covers the page available at www.postino.net. In the absence of a contrary stipulation, the scope of the policy does not extend to the data management related to the promotions, sweepstakes, and other campaigns of third parties appearing through the site's services (e.g. in email content), as well as to the data management of websites to which the link can be found on www.mailbox.hu leads

Site service

The website www.postino.net is a system providing mail service. The person using the site's services (hereinafter: user) is obliged to comply with the provisions of these regulations. Acceptance of the policy is a condition for using the service.

The fee for the service

The email service can be used free of charge or with a fee, depending on the functions used. In the free service package, advertisements may appear on the users' mail interface. The display of advertising can be turned off in the rate package used in addition to the fee payment. Fees can be paid in annual, two-year, or monthly, automatically renewing subscription packages. The prices of the subscription packages can be viewed on the registration page and during the subscription renewal process. Fees are subject to change and are valid from the date of publication. Payment by bank card is made on the interface of the Revolut Ltd. card acceptance system. Payment information and bank card data are not displayed in the service. Revolut Ltd. (No. 08804411) is licensed by the Financial Conduct Authority under the Electronic Finance Regulations 2011 (Company Reference 900562). Registered address: 7 Westferry Circus, Canary Wharf, London, England, E14 4HD. The service fee must be paid in advance for a monthly, annual or two-year period. The service provider does not undertake a money-back guarantee. The automatic renewal of the service lasts until it is canceled by either party. Termination can be initiated from the user side by deleting the mailbox when managing personal data. In the case of payment by bank card, Revolut Ltd. will appear on the bank account statement as the place of acceptance.

Registration, data sheet, user profile

The use of the site's service is subject to registration. During registration, the user must enter his username, which will also be the prefix of his e-mail address. The user's e-mail address is structured as follows: user-name@postino.net.

During registration, the user must enter his name and password. The data are used to identify the user and to maintain contact.

The user has the option to enter an alternative e-mail address. This alternative email address is used in case of loss of the password provided for the service, or for the purpose of notification prior to the deletion of the email account.


The operator does not check the veracity of the data provided.

Management of personal data

The user has the right to change his/her data and to cancel his/her registration.

When registering and viewing the page, the IP address of the user's computer, the start and end time of the visit, and in some cases — depending on the settings of the user's computer — the type of browser and operating system are recorded. This data, recorded in a log file, is only used for statistical purposes and is automatically deleted by the system after 30 days.

The processed data will be forwarded to third parties upon official requests as required by law.
Postino.net uses the analytics and advertising server services of Google Inc. The Data Protection Guidelines and General Terms and Conditions related to these services can be read here: https://policies.google.com /privacy?hl=en-US

Modification of the Regulations

These regulations have no temporal effect and can be amended at any time. The user can decide to accept the amendment or, failing that, to cancel his registration.

User responsibility, cancellation of registration

The user can only use the site at her/his own risk.

The user is obliged to respect the laws in force, and during the use he is obliged to refrain from any activity that is illegal or that harms the interests of other users. It is illegal if the user publishes the personal data of others without the consent of the person concerned, or if his action or communication violates the honor, reputation, or intellectual property rights of others. All users are obliged to refrain from expressions that are racist, offensive to a religion or a minority, as well as from any obscene, obscene or other expressions that are capable of offending others.

The user is obliged to refrain from any activity that hinders the intended use of the site. The user must:

  • refrain from any communication that may hinder or disturb others in the proper use of the site;
  • refrain from sending unsolicited advertising letters (spam);
  • refrain from sending emails of a type that, either due to their size, content or attachment, is capable of causing damage to the system or the recipient's system, or hindering the operation of the system in any way.

The user is obliged to refrain from any activity that disrupts or hinders the operation of the site. The user may not carry out any activity that threatens the IT security of the site or is aimed at advertising a product or service.

A user who violates the policy may be excluded from the site and their registration may be deleted.

The user's registration and mailbox will be terminated after 90 days after non-payment of the service fee.

Exclusion of liability and warranty

Service continuity is not guaranteed, and liability for problems caused by malfunctions and the behavior of users is excluded.

Provider

Company: Yellow Hashtag OÜ.
Registration Nr.: 16148756.
VAT Nr.: EE102481653
Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145. Estonia
Contact: https://yellowhashtag.com/contact

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