Terms of Service

1. The provider

Name: Yellow Hashtag OÜ
Registered address: Harju maakond, Kesklinna linnaosa, Tornimäe tn 5, 10145 Tallinn
Company registration number: 16148756
Tax number: EE102481653
Email: ugyfelszolgalat@postino.net
Hosting provider: Rackhost Zrt., 6722 Szeged, Tisza Lajos körút 41. (levelezés: 1132 Budapest, Victor Hugo utca 18-22.)

2. What the service includes

Postino.net provides an email service: an address on the postino.net domain, the storage that goes with it, a web interface, and access over IMAP, POP3 and SMTP. The plan you choose determines the size of the storage. Current plans and prices are on the pricing page.

3. Formation and duration of the contract

The contract is formed when you submit the registration and pay the first fee, and it runs for an INDEFINITE PERIOD. It takes effect when our confirmation email reaches you. The provider files the contract and keeps it for the period required by law.

The billing period is one year. The contract does not expire: you can use the service until you cancel, or until payment stops.

4. Fees and payment

Fees are listed on the pricing page. The fee is payable in advance, in one sum, for each billing period. The service is activated once the payment arrives.

Seven days before renewal, and several times again before expiry, we send a reminder about the end of the service period.

The provider reserves the right to change the fees. We notify the user at least 15 days before the start of the next billing period; in that case the user has an extraordinary right of termination.

5. Cancellation and termination

The user may delete the mailbox AT ANY TIME, without giving a reason. Fees already paid are not refunded. If the fee is not paid, the mailbox is deleted automatically.

How to delete: through the deletion procedure in the account settings.

When a mailbox is deleted automatically, it is wound down in stages. All periods are counted from the expiry date.

1. From the expiry date you can no longer sign in — neither through the web interface nor from a mail program. The account HOWEVER CONTINUES TO ACCEPT MAIL, and incoming messages are kept.

2. From day 7 the account becomes inactive and stops accepting mail.

3. From day 30 the stored messages are permanently deleted. The account and the address still remain, so nobody else can register that address.

4. Until day 180 you may ask support to restore the account. It is restored WITH AN EMPTY MAILBOX: messages deleted after day 30 cannot be recovered. You then have 7 days to subscribe, otherwise the account and the address are permanently deleted.

5. After day 180 the account and the address are permanently deleted, and the address may be issued again.

If you subscribe again WITHIN 30 DAYS, the account is restored WITH ITS CONTENTS.

6. Your obligations

Keep your password secret, and tell us without delay if you notice unauthorised access.

You may not use the account to send unsolicited advertising, distribute unlawful content, harass other users, or send automated bulk mail. You may not transfer or sell the account.

7. Our rights

We may suspend the account without prior notice if you breach these terms, or if the way the account is used endangers the system or other users.

For serious or repeated breaches we may terminate the contract with immediate effect; in that case the fee for the remaining period is not refunded.

8. Availability

We aim to keep the service running continuously, and commit to 99% availability over a year. We may carry out planned maintenance, and will give notice in advance where possible.

We are not liable for outages caused by matters outside our control — in particular network faults, power cuts, or the failure of a third party's service.

9. Liability

The provider is not liable for the content of messages sent or received by the user. The provider is not liable for lost profit or indirect damage. The user is responsible for keeping their own backup of their messages.

10. Data protection

The handling of personal data is governed by the privacy notice, which forms an inseparable part of these terms.

11. Changes to these terms

We may amend these terms. We will notify you by email at least 15 days before a change takes effect.

If you do not accept the change, you may terminate the contract before it takes effect; the proportionate part of the fee for the remaining period will be refunded.

12. Complaints and remedies

Send complaints to ugyfelszolgalat@postino.net. We investigate within 15 days and reply in writing.

If the complaint does not resolve the matter, a consumer may turn to:
— The EU online dispute resolution platform: https://ec.europa.eu/consumers/odr
— Conciliation board: Budapesti Békéltető Testület, 1016 Budapest, Krisztina krt. 99. I. em. 111. (levelezés: 1253 Budapest, Pf.: 10.) · +36 1 488 2131 · bekelteto.testulet@bkik.hu
— The competent consumer protection authority
— The courts

13. Final provisions

Matters not covered by these terms are governed by Hungarian law, in particular Act V of 2013 on the Civil Code and Act CVIII of 2001 on electronic commerce services.

If you are a consumer resident in the European Union, this choice of law does not deprive you of the protection of the mandatory rules of your own country.

If any provision of these terms is found to be invalid, the validity of the remaining provisions is unaffected.